Legal
Refund policy
This refund policy outline explains how fixed access passes should be presented before live payments are accepted.
Fixed access windows
Sprint, Core, and Serious plans are intended as time-limited access passes that match assessment preparation windows rather than auto-renewing subscriptions.
Before live payments
Checkout, receipts, entitlement dates, refund handling, and customer support workflows must be connected before paid plans are sold.
Transparent expectations
Refund and cancellation information should be clear before purchase. The product should not use fake scarcity, hidden renewal terms, or pass guarantees.
Support route
Users should be able to contact support about payment errors, duplicate purchases, failed access, or refund questions through the contact page.