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This policy explains how fixed access passes work and how to contact us if something goes wrong with a purchase.
Last updated: July 2026
Sprint, Core, and Serious are fixed-duration access passes for flight school selection preparation. They are designed to match a preparation window rather than auto-renewing each month. Plan length, features, and price are shown before checkout.
Paid access usually starts when your payment is confirmed and your account entitlement is updated. Your pass end date is shown in your account and billing area.
If you believe you were charged in error, did not receive the access you paid for, or need help within 14 days of purchase, contact billing@flightdeckaptitude.com with your account email and payment reference. We review each case fairly and respond within a reasonable time.
We generally do not offer refunds simply because preparation outcomes were not achieved. Flightdeck Aptitude does not guarantee assessment success. Statutory consumer rights in your country may still apply where relevant.
For duplicate charges, failed checkout, or access that did not activate after payment, contact us through the contact page or billing@flightdeckaptitude.com so we can investigate and resolve the issue.
We do not use fake scarcity, hidden renewal terms, or pass guarantees. Refund and access information is shown before purchase wherever possible.
Questions about these policies? Contact us at privacy@flightdeckaptitude.com or through the contact page.
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